Our products are shipped within 24 Hours using the following carriers: FedEx Pos Laju,DHL,Skynet. To return your product, you should mail your product to:18, Persiaran Bukit Rahman Putra 1, Magilds Industrial Park, Sungai Buloh Selangor Malaysia 47000. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.