We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to accessing or using our website and/or making your purchase. Through accessing or using any part of the site and/or purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.
Agreement: This website is operated by Comfort Co. under Winplus Marketing (M) Sdn Bhd (Registration No. 591493-P) (the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to the Company. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Communication: When you use comfort.co.com or you send an email to us, you are communicating with us electronically and therefore consent to receiving communications from us electronically. We will be communicating with you by email or by posting notices on the website and/or social media channels. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Intellectual property & copyrights: You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Unless otherwise noted, all contents included on this website such as but not limited to graphics, logo, text, design, photographs, video, button icons, digital brochures, images are and will remain our property, authorised partners or affiliates and are protected by Malaysian copyright laws. Any unauthorised use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity and/or communications regulations and statutes.
License: Any Comfort Co. product, or any part of Comfort Co., may NOT be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express of our written consent. You may not frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including images, videos, text, page layout or form) of Comfort Co. without express written consent. You may not misuse Comfort Co. services.
General condition: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Shipping & Delivery Policy: We deliver throughout Malaysia via a third-party delivery service through an arm’s length agreement. In purchasing our product, you agree to the delivery conditions as below;
- All orders are processed and dispatched within 3 to 10 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia).
- Delivery time is subject to our third-party delivery partner’s and cannot be scheduled.
- The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame; however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.
- Purchases made from the Company are shipped to customers for free for West Malaysia within the above mentioned time frame. Any other arrangements for delivery which adds additional costs to us such as but not limited to on-demand or re-delivery will be borne by customers.
- Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and not the Company.Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery but this is wholly subject to them, and not the Company.
- Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
- For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under the control of the Company.
IMPORTANT NOTE FOR EAST MALAYSIA SHIPPING: Deliveries to East Malaysia will take 7 – 21 business days when the item is in stock.
Bounced Parcels: Customers will be contacted via email, phone call or text should we receive any bounced parcels bearing their name.
- Cost for re-delivery will be borne by the customer. We will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided to the customer.
- We reserve the right to deny any request to combine the bounced back parcels with any new orders.
- Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
Price: The prices for products available for purchase through the site will be displayed to you on the site. The prices displayed include all applicable taxes, surcharges and shipping cost (for West Malaysia). Shipping cost for East Malaysia and other areas will be displayed during check out. All monetary transactions on the website take place in MYR (Malaysian Ringgit).
Payment: All payments has to be made through online banking (Maybank2u, UOB bank, CIMBclicks, HLB, Public Bank, RHB Bank, Affin Bank, Bank Islam) which is linked from our shopping cart which includes major credit cards and eWallets (Boost, GrabPay, Touch&Go). Payments shall not be deemed to be made until full amount of funds have cleared. All cancelled orders cannot be reversed. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
Product availability: The Company reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. We cannot guarantee product availability for all products at all times. Estimated back-in-stock dates are not guaranteed or confirmed. Customer purchases and orders are fulfilled on a first come, first served, basis. Should there be any changes to the stock availability of your order, you will be notified by our team.
Promotions and promo codes: From time to time, the Company may offer promo codes which may apply to any, or certain specified purchases made through our website. We are strictly not obligated to inform you of any upcoming promotions or promo code beyond the current or existing promotion or promo codes. Every promotion and promo code will be subject to specific terms & conditions specified at the time the promo code is issued (including and not limited to the duration of the promotion’s or promo code’s validity) in addition to those mentioned in these Terms.
If you have made a purchase on our website before a promotion is announced, the Company is not liable to extend the same promotion to you in the interest of fairness to our other customers. We have several ways of notifying the public of our promotions or promo code – we may send you the details via email (if you have signed up for our marketing emails, or we may advertise the promotion or promo code on our Website via a banner or pop-up message, or we may announce it on our social media channels, or we may advertise the promotion or promo code in any or all of our official partner showrooms that are listed on our website.
We have the right to refuse you the use of any promotion or promo code once it is expired or fully redeemed. Depending on the promotion or promo code, a promo code may only be redeemed once for each customer. These codes may not be used in conjunction with any other discounts. Only one promotion/voucher/promo code may be used per order.
Free gifts & prizes: Any free gift and/or prize offered by the Company in relation to our promotions, contests, goodwill, and any other official events may not be returned, replaced, or resold to us for cash or credit value.
30 Nights trial and returns for pillows: We offer a 30-night trial for all of our pillows. This means you can try the pillow for 30 nights in your own home before deciding if you’re happy with your purchase. The trial period starts from the delivery date of your pillow. Our 30-night trial is limited to a one-time return or exchange of up to two (2) pillows per customer / household. If you order a new pillow after having returned pillows before, the 30-night trial will not apply on your next pillow order / exchanged pillow. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.
Return & Refund Policy: If you are not fully satisfied with your pillow within the 30-night trial period, please contact us prior to arranging for a return. Kindly send a return request to email@example.com.
- To be eligible for a return, we humbly request that you first try your new pillow for at least 14 days before submitting a return request, as it can take some time for you to adjust to a new pillow.
- Once confirmed, you may arrange to drop off the pillow to us at the address: Comfort Co Return – Winplus Marketing Sdn Bhd, 18, Jalan BRP 9/1B, Putra Industrial Park, Bukit Rahman Putra, 47000 Selangor, Malaysia.
- All returned goods must reach our return address (either via self drop-off or delivery company) within 10 days from return confirmation date. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
- An administration fee of RM10 per item will be charged and any shipping cost will be borne fully by the customer.
- A full refund (with the deduction of the administrative fee mentioned above) will be issued once the returned pillow has been received and verified.
- Pillows must be returned wrapped in the original packaging or any suitable packaging that can protect it from moist, dirt and damages. All returned pillows must be in a good condition, without any damages or stains, otherwise, we reserve the right to decline or forfeit any refunds or exchanges.
- A valid proof of purchase (such as your order confirmation email) is required for all return or exchange requests.
- Any products delivered outside Malaysia are not eligible for returns.
Warranty: All of our products are made with care and your new Comfort Co. product is covered by a 1-year limited warranty against manufacturing defects. The warranty starts 14 days from the date of purchase and lasts until the end of 1 year from that date. Please refer to our warranty section in order to fully understand the applied conditions.
Accuracy of information: The Company attempts to be accurate as much as possible. However, we do not warrant that product description or any content of services are accurate, complete, reliable, current, updated or error-free. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
If a product offered by us is not as described, your sole remedy is to return it in an unused condition. We do our best to display product colours shown on the site as accurately as possible. However, because the colours you see depend on your monitor, we cannot guarantee that your monitor’s display of any colour is accurate. We will not be held responsible for any discrepancy between the colour displayed and the actual perceived colour for the product itself.
Accuracy of Billing & Account Information: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
User Comments, Feedback & Other Submissions: If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Disclaimer of Warranties; Limitation of Liability: We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Links to other websites: Our Service may contain links to third-party websites or services that are not owned or controlled by us. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Indemnification: You agree to indemnify, defend and hold harmless the Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Law: Any dispute or claim relating in any way to your use of our services or to any product sold by us through the website or different channels will be resolved by arbitration, rather than in court. The Company and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
Changes to Terms & Conditions: You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.